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FAQ

About Accommodations

Q.What time is check-in and check-out?
Our check-in time is 3p.m., and check-out time is 10 a.m.
Q.What is your cancellation policy?
We charge 30% of hotel charge for cancellation on 3 or 2 days before your reserved day, 50% on a day before, and 100% on the reserved day or no visiting without notice.
Q.How much do you charge for children?
70% of Adult's charge for children from age 6 to 12.
50% of Adult's charge for children from age 3 to 6.
1,080 yen (facility fee) for children from age 0 to 2 (no bedding).
Q.Can I pay with credit cards?
Yes, you can. However, we accept only one-time payment.
Usable Credit Cards:JCB、VISA、UC、UFJ、NicoS、SCORT、SAISON、AEOI、OMC、J-Debit、HOKUSEN、ORICO、AMERICAN EXPRESS, China UnionPay.
Q.Do you provide services in foreign languages?
We provide a Multi-language Information Service ""WEB Concierge"" at our hotel reception.
Link→【WEB Concierge】(available with personal computer / tablet computer)
We also provide interpretation service in case of emergency.
Q.Can we stay with our pets?
We are very sorry, but pets are not allowed to enter our hotel.
Q.Can we use wheelchairs?
We have 2 wheelchairs available for rent. Please ask at the reception.
Q.Do you have a parking lot?
We have a 85-car parking lot free of charge.
Q.Will you keep our hand luggage before check-in, and after check-out?
Yes, we will keep your luggage at the reception.
Q.Can we use the WiFi?
Yes. It is available at the reception. ※Free password
There is one computer you can use free of charge at the information corner.
Q.Are tips necessary?
No. Tipping is not necessary.

About the Guest Rooms

Q.Is there a no-smoking room?
Yes. We have 11 twin-bed rooms and 4 Japanese style rooms that are no-smoking.
Link to pages for rooms.
Q.What are equipped in the guest rooms?
Equipment:TV / regrigerator / safety box / hair dryer / electric kettle / glasses (in western style rooms only)、tea mugs (Japanese style rooms only)
Toiletries: two-in-one shampoo / body wash / hand soap / toothbrush and toothpaste / hair brush / razor / face towels / bath towels / yukata / hanten (short coat) / slippers
Q.What equipments are available for rent?
humidifier, electric fan, game set (ex. Othello, playing cards), etc.
Q.Do you offer room services?
We are very sorry, but we do not offer room services.
Q.Can we use the Wifi in the guest rooms?
We are sorry, but Wifi is not available in our guest rooms. Please use the Wifi at the lobby on the first floor.
Q.Which type of electrical plugs is used? How much voltage?
Electrical plugs in Japan are type A with 100V.
Since we don't have transformers etc., available for rent, please bring them with you.
Q.Is there a barrier-free room available?
We are very sorry, but we don't have a barrier-free room available.
Q.Do you have a space where we can keep our skis and snowboards?
Please use the drying room for skis next to the entrance.
We ask you to refrain from taking your skis and snowboards to your guest rooms.
※Please be sure to take off your ski boots at the entrance.

About the Meals

Q.What kind of meal is served? Can we eat Japanese food?
Dinner and breakfast are both served in a buffet style, offering Japanese and western dishes. However, in case we have a few customers, the dinner will be served in a Japanese or a western set menu, and set meal will be served for breakfast.
Q.Can we have our meals in the guest rooms?
We are sorry, but we don't offer meals in your guest rooms.
Q.What time can we have our meals?
Dinner : 6 pm to 9 pm (last call 8:30 pm)
Breakfast : 7am to 9 am
Q.Can we use the restaurant with yukata?
We are very sorry, but you can not enter the restaurant with yukata.
Q.Can we smoke in the restaurant?
We are sorry, but smoking is prohibited inside our restaurant.
Q.Can you change the menu of the meals if we have an allergy?
We are sorry, but we can not change the menu since it is a buffet style.
Q.Can we make reservations for dinner on that day?
For buffet style dinner, we take reservations until 3 pm.
For a set menu, we take reservations until 10 am.
Q.Do you offer lunch and late-night snack in the hotel?
We are sorry, but we don't offer lunch and late-night snack.
We ask you to prepare on your own in advance.

About the Hot Spring Bath

Q.What time can we use the hot spring bath?
Large Bath Areas "Ki no Daiyokujo" and "Ishi no Daiyokujo"
We switch ladies and gentlemen between the two baths.
Open/12 noon to 9 in the next morning
※Bath areas will be closed from 1 am to 1:30 am, and 9 am to 12 noon due to clean-up and switching between ladies and gentlemen.
Q.Do you offer your bath for day use?
Yes, we do.
12 noon to 5 pm (reception until 4 pm)
Adult 1080 yen child 490 yen
【Private Bath】 50 minutes, 2160 yen
12 noon to 4 pm
※Advance reservations is required.
Q.Are shampoo and condtioner equipped in the large bath areas?
Yes. Shampoo, conditioner, and body wash are equipped in the large bath areas.
Q.Are towels equipped in the large bath areas?
No. There are no towels in the large bath areas. Please bring face towels and bath towels equipped in your guest rooms.
Q.Do you have an outdoor bath?
We have outdoor baths at "Ki no Daiyokujo" and "Ishi no Daiyokujo" respectively.
Q.Do you have a sauna?
You can enjoy both dry sauna and mist sauna.
Service Hour/noon to 10 pm, 6 am to 9 am
Q.What are the properties and effectiveness of your hot spring?
Properties:sulfate spring (flowing straight from the source)
Characteristic:Colorless and odorless, with smooth water quality. Hot spring with rather low temperature, recommended to enjoy a long bath.
Effectiveness:Neuralgia, muscular pain, cut, burn, fatigue, etc.
Q.Do you have a private bath?
We have a private bath with hot spring flowing straight from the source.
[Private Bath] 50 minutes, 2160 yen
Open/12 noon to 12 midnight (reception until 11 pm), 7 am to 10 am (reception until 9 am)
※Please make reservations (first-come-first-served).
※Please bring bath towels and face towels from your guest rooms.

About the Hotel Facilities

Q.Is the hotel no-smoking?
Yes, but there is a smoking area at the Lounge.
Q.Can we use the WiFi?
Yes. It is available at the reception. ※Free password
There is one computer you can use free of charge at the information corner.
Q.Is there a bar?
Yes, there is.
Business Hour/6 pm to 11 pm
Q.Is there a souvenir shop?
Yes, there is a souvenir shop on the 1st floor by the reception.
Beverages, alcohol, souvenirs, etc. are sold.
Business Hour: 7 am to 10 pm
Q.Can we buy items tax-free at your souvenir shop?
No. We are very sorry, but our shop is not tax-free.
Q.Do you sell cigarettes?
No, we don't.
Q.Is there a laundromat?
Yes, we have laundromats on the 3rd and 4th floors. It is free of charge.
Detergent sold at the souvenir shop (150 yen).
Q.Is there any barrier-free facility?
There is a restroom on the 1st floor which can be used with wheelchairs.

Access to the Hotel

Q.Is there a free shuttle bus?
We are very sorry, but we don't have a free shuttle bus.
Please use the fixed-route bus, "Ide Yu Go" , from the JR Asahikawa Station.
・"Ide Yu Go" (Asahidake)
Terminal:In front of JR Asahikawa Station, Bus Stop #4.
Time Required:about 1 hour 30 minutes
For a time table ⇒ link (available in English, Chinese, and Korean)
Q.Where is the nearest station and airport?
Bus Stop:Asahidake Ropeway (Asahikawa Denkikidou)
JR:Asahikawa Station
Airport:Asahikawa Airport
Q.How do we get to the hotel from the Shin Chitose Airport?
Shin Chitose Airport → (120 minutes using JR Limited express Super Kamui)
→Asahikawa Station→ (90 minutes using the fixed-route bus "Ide yu Go")
→Asahi Dake→JR→Link
"Ide yu Go"→Link
Q.How do we get to the hotel from the Asahikawa Airport?
Please use the fixed-route bus "Ide yu Go".
"Ide yu Go"→link
Q.How much time is required by car?
Shin Chitose Airport → about 3 hours and 30 minutes.
Sapporo City → about 3 hours
Asahikawa City →about 1 hour and 10 minutes
Asahikawa Airport → about 40 minutes
Biei → about 40 minutes
Furano → about 1 hour
※ see googlemap
Q.Can you arrange for a taxi?
Yes, we will arrange for a taxi at the reception.
Please inform us by the previous day.
Q.Do you have a parking lot?
We have a 85-car parking lot free of charge.
Q.How far is the Asahidake Ropeway?
Only 3 minutes on foot from our hotel.
We are the nearest hotel to the ropeway.

Area Information

Q.Is there a convenience store nearby?
There is no convenience store in Asahidake Hotsprings.
The nearest convenience store is located in Higashikawa-cho (about 30 minutes by car).
We advise you to use the convenience stores before you arrive at Asahidake Hotsprings.
Q.Is there an automated teller machine (ATM) nearby?
There is no ATM at our hotel or in Asahidake Hotsprings.
There are ATMs at convenience stores and banks in Higashikawa-cho, about 30 minutes by car.
Q.Is there a Tourist Information Center nearby?
For information on Asahidake or hiking in the nature of Asahidake, please visit the ""Asahidake Visitor Center"" right in front of our hotel.
Also, there is ""Higashikawa Tourist Association"" for tourist information of nearby area, which is located inside Michi no Eki ""Michikusa Kan"" about 30 minutes by car from our hotel.
Q.Is there a hospital nearby?
Nearest hospital →Higashikawa Municipal Hospital
Phone: 0166-82-2101
(1-chome14-1, Higashikawa-cho, Higashi-machi)
About 40 minutes by car.
Q.Is there a place where we can enjoy strolling around the hotel?
There are several walks where you can feel the nature. Each walk is about 1 hour.
Please use the map available at the hotel.
Q.Is there a skiing ground nearby?
・Canmore Ski Villege
Nishi 5-go Kita 44-ban, Higashikawa-cho, Kamikawa-gun, Hokkaido.
(Nishi 5-go Kita 7-sen, Higashikawa-cho, Kamikawa-gun, Hokkaido 071-1405)
※About 40 minutes by car
・Skiing Ground Furano
(Nakagoryo, Furano-shi, Hokkaido 076-8511)
※About 1 hour and 30 minutes by car.
・Kamui Ski Links
(Nishioka112, Kamui-cho, Asahikawa-shi, Hokkaido 074-1181 )
※About 1 hour and 40 minutes by car.
Q.Can you arrange for a nature guide?
Yes, we can. (available only in Japanese)
Please make a reservation in advance.
Q.Is there a place where we can eat around the hotel?
There is a restaurant on the 2nd floor of Asahidake Ropeway.
Business Hours: 11 am to 3:30 pm
Q.Do you have tourist brochures available?
Yes, we have various brochures available (※only in Japanese).
Please use the ""WEB Concierge"" at our hotel reception for information on tourist facilities in Asahikawa, Biei, Furano, etc. (※available in foreign languages)
Q.Do you have rental skis and snowboards?
Yes, we do.
Skis are for backcountry only.
phone:81-80-6060-2269
Email:toshiyama2269@yahoo.co.jp
HP:http://www.powder-station.com/en/
※Available in English
Q.Can we purchase the tickets for the Asahikawa Ropeway?
No, we don't sell the tickets for the Asahikawa Ropeway.
Q.Do you have repairing tools for skis and snowboards?
We only have simple tools such as screwdrivers to fasten metal parts.

Others

Q.Can we send out our luggages from the hotel?
Yes, but only to domestic destinations.
Please bring your luggages to the reception.
You can choose from advance payment and payment on delivery. Advance payment can be made only in cash.
Q.Can you exchange foreign money?
We are sorry, but we can not.
You can exchange foreign money at the banks below.
・North Pacific Bank, Asahikawa Central Branch
Business Hours/weekdays, 9 am to 3 pm
(1703-banchi, 9-chome, 4-jo-dori, Asahikawa-shi, Hokkaido 070-0034)
・Mizuho Bank, Asahikawa Branch 
Business Hours/weekdays, 9 am to 3 pm
(1-banchi, Nishi 4-chome, Kita 4-jo, Chuo-ku, Sapporo-shi, Hokkaido 070-8691)
Q.Are there recommended souvenirs?
We recommend our hotel's original cookies and canned rice harvested here in Higashikawa-cho.
Q.Can you make arrangements and reservations for other facilities and hotels?
We can introduce you some other facilities and hotels, but we kindly ask you to make arrangements and reservations on your own.
Q.Can you arrange for a rental car?
We are sorry, but we can not arrange for a rental car.
You can rent a car at the JR Asahikawa Station or at the Asahikawa Airport.